Return Policy

Eligible Returns

All purchases are final. Returns are considered for products within the Return Window that:

• (a) do not work properly or are broken;
• (b) do not match the Order;
• (c) were damaged during shipping; or
• (d) Product not received by customer within 8 business days of order.

Returns for buyer’s remorse or sizing are not accepted. Return shipping costs are covered by Two Gooders and/or our suppliers.

How to Request a Return (RMA)

To request an RMA (Return Merchandise Authorization), log in to your account and select ‘Return Policy’ from the link found at the bottom of the page. Then, follow the directions and submit the requested information from your order. A prepaid return label will be emailed to the customer for valid returns.

The return window is valid for up to 14 days from the confirmed delivery of your order. Once an RMA is submitted, the customer must ship the product back within 7 days.

Go to My Orders to start a return →

Inspection and Refunds

Two Gooders will inspect the returned Product and approve or deny the RMA. If an RMA is approved, the customer will be refunded. The customer will be offered a discount code to reorder. If an RMA is denied, Two Gooders will notify the customer.

Two Gooders may consider the refund for a customer’s first return even if the item is not eligible. However, for any further ineligible returns, the product will stay in Two Gooders possession or returned to the customer at the customer’s expense.

Force Majeure

Neither Party shall be liable for delays or failures in performance caused by events beyond its reasonable control, including natural disasters, acts of government, labor disruptions, carrier interruptions, or widespread infrastructure or supply-chain failures. The affected Party shall promptly notify the other and use reasonable efforts to resume performance.